Welcome to the official website supporting Runeborn Eclipse. Our platform offers access to various digital services, game-related content, and exclusive interactive experiences. As part of our commitment to transparency and fairness, this Refund Policy outlines the terms under which users may seek redress in the event of a transaction dispute.
Due to the nature of digital products and services, most purchases made through this website are non-refundable once access has been granted, files have been downloaded, or in-game content has been activated. When a user completes a transaction, the digital assets involved are immediately considered consumed or accessible, and as such, the right to cancellation under consumer law is typically voided.
Although our general policy states that all sales are final, we understand that certain rare and exceptional cases may warrant further review. These include, but are not limited to:
Any exception will be reviewed on a case-by-case basis. Users submitting a refund request must include evidence such as transaction IDs, account data, and screenshots where applicable. Failure to provide clear documentation may result in the denial of the refund request.
All refund inquiries will be reviewed within 10 to 14 business days. If approved, the reimbursement will be processed using the original payment method. It may take additional time for the amount to reflect depending on your bank or payment provider. Refund decisions are final and cannot be appealed unless new verifiable information is presented.
Users attempting to abuse the refund system — including but not limited to repeated refund requests, manipulation of content delivery, or false claims — will be subject to permanent restriction from using the platform. This includes potential bans on account access or blacklisting from participating in Runeborn Eclipse-related features, forums, or services.
We reserve the right to modify this Refund Policy at any time in response to legal requirements, platform updates, or evolving digital commerce standards. All changes take effect immediately upon publication. It is the user’s responsibility to review this policy regularly and ensure they remain in compliance before making purchases.
By purchasing or accessing any content via this website, you acknowledge and accept the terms outlined in this Refund Policy. If you do not agree, we recommend refraining from transactions until you are fully informed.